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FAQ

Can I make a custom order?

We pride ourselves on our ability to bring our clients' visions to life. At DK Woodworks, we take on custom orders and work closely with our clients to create one-of-a-kind pieces that perfectly match their style and needs. Browse through our recent projects to see the unique creations we've brought to life. 

Care and Instructions

Exterior Care and Maintenance

Keep decks clear of all debris especially organic materials such as leaves. Clean dirty areas as soon as noticed. Wash deck with a diluted deck cleaning solution if just water doesn’t loosen dirt. Use soft bristled deck cleaning brushes to clean deck surface and/or gently hose down the deck.
DO NOT USE STRIPPING DECK CLEANERS!
For any paint touch ups or application please contact DK Woodworks. 

 

Interior Care and Maintenance

Clean dirty areas as soon as notice.
Clean areas with lukewarm water.
DO NOT USE CHEMICAL HOUSEHOLD CLEANERS!

Is there any contraction and expansion with Shou Sugi Ban product?

Since wood is a natural product it responds to temperature and humidity by contracting and expanding. These changes can be noticeable in the appearance of the product. Items can experience small movements and cracks as it adjusts which is a natural occurrence of an organic product. We take the utmost care to ensure our products handle temperature and humidity changes in every home our products go into. 

How do you apply your finish?

We aim to bring out the best in every piece of wood and apply our finish by hand, so the natural characteristics of the grain show through. When you work with wood, you must accept that each piece is unique and requires special attention to be made into something beautiful. 

FAQ: Return Policy

We take great satisfaction in on our ability to bring our clients' visions to life. At DK Woodworks, we take on custom orders and work closely with our clients to create one-of-a-kind pieces that perfectly match their style and needs. Browse through our recent projects to see the unique creations we've brought to life. 

Terms and Conditions

Our sales policy requires all orders to be prepaid, and we do not accept credit or cash-on-delivery sales. For orders under $20,000, full payment must be made at the time of order. For orders over $20,000, a minimum down payment of 70% is required, with the balance to be paid before shipment. Please note that the maximum storage period for your order is 30 days after it is complete. We invite customers to inspect their order in person before shipment. It is important to ship customer orders within 30 days of production completion. Failure to make the final payment within 30 days of order completion will result in a monthly charge of 5% of the order value (with a minimum of $200) to cover storage and handling fees. 

 

Buyer agrees not to resell or rebrand the Goods with any name other than "DK Woodworks." It is understood that Seller has the exclusive right to reproduce the Goods, and Buyer will not make any attempt to duplicate or replicate them. 

 

Please note that the Seller provides a warranty for a period of twelve (12) months from the date of shipment of the Goods. During this Warranty Period, the Seller guarantees that the Goods will conform to the specifications stated in the Order. However, any variations in color, tone, grain, or other natural characteristics that are dependent on the Seller's grading standards are not covered by this warranty. Apart from this limited warranty, the Seller disclaims all other warranties of quality, whether express or implied, including but not limited to the warranties of merchantability, fitness for a particular purpose, and non-infringement of intellectual property rights of a third party.

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ADDRESS

GET IN TOUCH WITH AN EXPERT

CONTACT US

2-536 Port Maitland Road (Dunnville Air Park), Dunnville, ON N1A 2W6

Thank you for contacting us!

To speak with an expert, please call or email us:

Email: dkwood1works@gmail.com

Tel: 905-401-1314

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